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How to get your order status and logistics tracking

Checking your order status：

 

First of all, it is recommended that you register an account in LOLONB, then click "Account" in the upper right corner of the website.Then log into your account to view your recent order history, or you can click "View Your Order" on a notification email we sent you, it can easily jump to the corresponding order details page to view the corresponding information.

For each order you can see:

  • Order details such as your order number, order date, total price and included items.
  • Shipping information, including the package's tracking number and shipping carrier.

 

Your order may take the entire estimated shipping time to arrive. We will do everything possible to ensure that your order arrives by the promised date, including adjusting shipping methods if necessary. Once your order is shipped, we will send you an email with your order delivery address, tracking number, and shipping carrier.

NOTE: We will process your order as quickly as possible to ensure you receive it within the specified delivery time. If your order does not arrive within this time frame, please contact service@lolonb.com.

Sometimes, high demand may cause us to run out of certain items. If we do not have the item you ordered in stock, we will notify you by email immediately so you can replace it with another product.

Tracking Packages：

You can click  "My Order" and then the "View" to find the "Tracking" button, just click it to get the package logistics information and tracking number. You can also click "Track Your Shipment" through the delivery notification email, and it can jump to the corresponding logistics details page.

For each order, you can check the order details and shipping summary. If you click "Track Your Shipment", but fail to check the logistics status of the corresponding order. You can use the tracking number to check on the following website:

Universal tracking site：www.17track.net

In some cases, We may ship one order in multiple packages.When we do this, you can contact our customer service to get the tracking number of other packages, please don't worry, we will definitely send all the products to your home. Even if we choose to ship your order in multiple packages, you will only be charged once.

NOTE: The carrier provides a detailed route for your delivery and has the most up-to-date information. However, If your package does not arrive within the specified shipping time, please feel free to email: service@lolonb.com, our customer service team will reply you as soon as possible.

What is neoprene?

Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

Why does StrideOn use neoprene in its products?

We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

Is neoprene waterproof?

Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

Is neoprene easy to clean?

Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

Does neoprene provide padding or protection for my belongings?

Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

How does neoprene feel to the touch / against my skin?

Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

Do StrideOn shoes with neoprene or other materials provide arch support?

Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.
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Email: service@lolonb.com
Address：Registered Agents Inc
30 N Gould St Ste R
Sheridan, WY 82801
EIN number: 99-4421262
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