WE CARE ABOUT YOUR SATISFACTION
Thank you for choosing HNEAR! Our online store offers unique fashion products crafted by independent designers, using high-quality materials and reliable production methods. Each product is thoroughly inspected by our QA team before packaging to ensure your complete satisfaction. Please note that original shipping fees and return shipping fees are non-refundable.
"How long do I have to return an item, and who covers the return shipping cost?"
If you are unsatisfied with your purchase, you may apply for a return within 30 days of receiving the item. Return shipping costs are the responsibility of the customer.
Return Process
Receive the item → Dissatisfied → Contact customer service.
Meet return/exchange conditions → Customer service provides the return address.
Ship the item back → Email customer service with a screenshot of the return tracking information.
Confirm receipt → Refund processed.
Non-Returnable Items
The following items cannot be returned:
Underwear, swimwear, beauty tools, jewelry, accessories, and freebies.
Items with damaged tags, signs of wear, or washing that affect resale.
Note: For swimwear or defective/damaged/wrong items, you must email us photos of the issue and contact customer service first.
Returned items must be unused, in their original packaging, and in resalable condition. We do not accept items that have been worn, damaged, washed, or altered.
Important Notice
For swimsuits or defective/damaged/wrong items, you must email us photos of the issue and contact customer service before proceeding.
Returned items must be unused, in their original packaging, and in resalable condition. We do not accept items that have been worn, damaged, washed, or altered.
All exchange requests will be processed as refunds. Exchanges are not available at this time. To exchange an item, you must return the original purchase for a refund and place a new order.
Important Tips
We do not accept returns sent via cash-on-delivery services. Return shipping fees are non-refundable. If you send a COD package, we will refuse to accept it.
Before returning an item, double-check that it meets our return policy. We are only responsible for products sold on our website.
Order Cancellation
If you cancel your order within 24 hours of purchase and payment, you will receive a full refund.
To cancel an order, please contact us via email. If the order has already been shipped, cancellation requests cannot be accepted.
Refund Processing Time
Refunds will be processed within 1 business day after we receive your returned package.
For order cancellations, refunds will be processed within 1 business day.
PayPal refunds may take 3-7 business days, depending on the payment method (e.g., PayPal balance, credit/debit card, or bank account).
Bank card refunds may take 5-10 business days to reflect in your account, depending on your card issuer and intermediaries.
Contact Us
If you have any questions or concerns, please feel free to contact us at . We are here to assist you!